Shipping & Return Policy
Overview
All products featured on K-Beauty Store are purchased directly through Amazon UK. As an independent affiliate website, we do not hold inventory, process orders or manage any aspect of fulfilment, shipping or returns. Everything related to your purchase is handled entirely by Amazon.
Order Fulfilment
Because all purchases are completed through Amazon UK, we have no involvement in inventory management, packaging, dispatch or delivery operations. Once you follow one of our affiliate links and complete your purchase on Amazon, your order falls fully under Amazon’s care and responsibility.
Shipping Methods & Delivery
All shipping options, delivery speeds, dispatch times, carrier services and associated costs are determined by Amazon at the point of checkout. These may vary depending on your location, the product selected and your Amazon membership status (such as Prime eligibility).
Order Tracking
Once your purchase is confirmed, you can monitor your shipment at any time by logging into your Amazon account and visiting your Orders page. Full tracking details, estimated delivery dates and carrier information will be available there directly.
Delivery Enquiries
For any questions or concerns relating to:
- Shipping delays
- Missing or undelivered packages
- Incorrect delivery addresses
- Carrier updates
Please contact Amazon Customer Support directly, as they manage all logistics and fulfilment on your behalf. We are unable to intervene in or investigate delivery matters.
Returns & Exchanges
As all purchases are processed and fulfilled by Amazon, K-Beauty Store does not handle returns, exchanges or replacements of any kind. Any return or exchange request must be raised directly with Amazon in line with their standard policies.
Refunds
Refund eligibility is determined entirely by Amazon’s return and refund guidelines at the time of your purchase. We have no authority to issue, approve or process refunds on Amazon transactions.
How to Start a Return or Request a Refund
- Log in to your Amazon UK account
- Navigate to Returns & Orders
- Select the relevant order
- Follow Amazon’s guided return or refund process
Customer Support
For all enquiries relating to orders, deliveries, damaged items, returns or refunds, please reach out to Amazon Customer Support directly. As an affiliate website, we do not have access to order details or the ability to manage customer service requests on Amazon’s behalf.